Return Method
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Product Appreciation Period
There is a 7-day commodity appreciation period from the arrival of the product to you (7 days including holidays). Except foods, customized products, current newspapers, periodicals or magazines, unpacked audio-visual products or computer software, game reward cards, other reward cards, product those are perishable and short shelf life (expired when returned/cancelled), personal hygiene products that have been opened etc. are not applicable to the 7-day appreciation period according to the "Applicable Guidelines for Reasonable Exceptions to the Right to Terminate Communication Transactions".
If you need to return the product, please contact us within 7 days after receiving the product, and provide information including "Name", "Order No.", "Contact Phone No.", "Product Name", "Reason for Return" and "Photo", we will assist you to return and exchange the goods after received it.
Tel: 2498 2378
Email: milmill@ssid.hk
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Return Notice
Returned goods must be unused and free from damage or failure caused by human reasons. The 7-day appreciation period by consumer protection law guarantees only for you to hesitate and confirm whether the product meets your needs, but not the trial period of the product, please also keep the complete original packaging (including the outer carton), otherwise returns will not be accepted.
Returns cannot be accepted in the following cases:
- Product appreciation period beyond 7 days.
- The product has been unpacked and used, or damaged due to human factors, such as: defaced, malfunctioned, damaged, worn, scratched, scratched, dirty.
- The package of the returned product is damaged and incomplete, or the invoice and accessories are missing.
- Malicious or bulk returns.
Return Process
Contact the customer service personnel → Confirm that the goods can be returned → Prepare the complete product and receipt→ Provide the collection time, contact information and address → The logistics entrusted by the store will be recycled.
Refund Instructions
Credit card: After confirming that the return is successful, the payment will be directly refunded to the original credit card account.
Cash: After confirming the return is successful, the refund fee will be transferred to the bank account you provided.
Exchange Notes
The replacement product must be unused and free from damage or failure caused by non-human defects; please keep the complete original packaging (including the outer packaging carton), otherwise the replacement will not be accepted.
Exchange Process
When you and the store agree to exchange the goods, please return the original order and place a new order in the store; the company will only send you an invoice for the difference and charge or refund the fees; if there is no those with the difference will not need to deal with it separately.
